Bidding and winning at our auctions is fun whether you are here in house, on the telephone, or via the Internet. Answers to some of your questions can be found throughout our website, such as what is a Buyer's Premium? Other questions will be answered in the section below After the Auction.
Q: When and how will I receive an invoice?
A: Within 1-2 business days after the auction via email or telephone. Most, if not all invoices, are sent via email on the first business day after the auction (usually before 12:00 pm ET). If we handled an extraordinarily large number of winning absentee, internet and phone bidders, we will complete the notification process on the second business day after the auction. If we do not have email for you, we will contact you by telephone.
Q: What do I need to do?
A: Wait for your invoice(s), then EMAIL or TELEPHONE us to confirm receipt and initiate the purchase transaction. (Do not use the messaging system associated with the bidding platform.) Contacting us before receiving your invoice does not satisfy this requirement. The deadline to contact us (which will also be noted on your invoice) is 5:00 pm ET on the Friday following a weekend auction or 5:00 pm ET on the Monday following a weekday auction.
Pay your item total (due within 5 days of the auction). Applicable shipping charges are paid separately, after packing is completed and charges are determined.
Make arrangements for pick up or request our packing/shipping service. (We pack/ship upon request only and work in order of request. We often ship for 150-200 customers after each auction and process approximately 60 orders per week. You are welcome to make other arrangements for pick up and delivery of your items.)
EMAIL: If you received an emailed invoice, simply reply to that (preferred), or email firstname.lastname@example.org. Do not use the Invaluable or LiveAuctioneers messaging system.
TELEPHONE: Call 540.434.3939, ext. 0. NOTE: Calls should be made during our business hours, which are Mondays through Fridays from 9:00 am to 5:00 pm ET. If your call is directed to voicemail you may leave a message and we will return your call as soon as possible. The first 1-3 business days after an auction are extremely busy. If you leave a voicemail message we highly recommend that you also follow-up with an email (and please mention that you already left a message).
Q: What payment methods do you accept?
A: We accept cash, check, money order, bank wire transfer, MasterCard® or VISA®. (Wired funds are subject to an additional bank fee per transaction. Contact us for details.) As stated in our auction terms, we DO NOT accept PayPal.
Initial invoices DO NOT include shipping charges as actual shipping charges can only be determined after packing is completed.
Invoices are created per auction date and bidding platform therefore you may receive more than one invoice. Example: You placed an absentee bid online through our site using the Auction Flex platform and also placed a LIVE bid on the internet using either Invaluable or LiveAuctioneers. If you won both lots, you would receive TWO invoices (one Auction Flex invoice and one Invaluable or LiveAuctioneers invoice). If it was a two-day auction and you won both ways, you would receive FOUR invoices. Although we cannot combine the invoices (due to different bidding platforms and buyer's premiums), we can combine all lots won for shipping purposes and you may make one payment for the combined total.
The buyer's premium is 24.5% for lots won through Invaluable and LiveAuctioneers, 19.5% or 17% (depending on how you pay) for all other bidding methods. [17% buyer's premium if paying with cash, check, money order or bank wire transfer; 19.5% if paying with MasterCard® or VISA®.]
We cannot alter the buyer information on Invaluable and LiveAuctioneers invoices (e.g. name, address, email, phone number). Invoices reflect the information YOU have entered in your bidder account. To change how your information appears on the invoice, login to your bidder account and update your profile data.
Q: I think I won, but I have not received an invoice.
A: Invoicing may still be in progress. Please allow us the time necessary to complete the invoicing process. Most, if not all, winning bidders are notified within one business day of the auction (most receive invoices via email). We will complete ALL invoicing/winning bidder notifications within two business days after the auction. Our email may have been rejected as SPAM. Check your SPAM folder for emails from email@example.com. NOTE: Emails are automatically sent to the email address that is associated with your account. If you want the invoice sent to a different email, login to your account and update your email address.
Your bid may not have been successful. Check our realized auction prices (past auction catalogue prices include a buyer's premium). Although a lot may have sold for your maximum bid amount, it does not necessarily mean that you are the winner. Someone could have placed the same bid earlier or the bidding may not have fallen to you at that level. See Sample Bidding Scenario.
If you believe that you won but have not received an invoice by 3:00 pm ET on the second business day after the auction, Email us or call 540.434.3939, ext. 0. If you bid through Invalubable or LiveAuctioneers, login to your account to view your lots won.
Q: Are past auction catalogues and prices available online?
A: Yes. After each auction (usually within two hours of the close of the auction) the online catalogue is updated to include realized prices. The catalogue is then moved from the Current Auctions to the Past Auctions page (move is done next business day). Although the actual buyer's premium on a sold lot may be 17%, 19.5%, or 24.5% depending on the bidding and/or payment methods, our past sale prices include 15% or 17% only.
Thank you for your bids! We couldn't do this without you!