Refunds will be given at the sole discretion of the auctioneer and will only be considered on lots that are determined not to be authentic or have major damage or significant restorations and/or repairs that were not outlined in the condition report.
Lots catalogued without circa dates are not guaranteed as to age.
All Oriental rugs are sold strictly “as is” with no guarantee as to age, origin or condition. No refunds will be accepted on Oriental rugs.
Refunds in regard to conditions for items purchased in person at the gallery must be requested before those items are removed from the gallery.
All refund requests, including substantiating documentation and/or photographs, must be in written form (email is acceptable) and RECEIVED in our office within 25 days of the date of sale.
Refund requests in regard to authenticity must also include at least one supporting written and signed statement from an authority recognized by the auctioneer.
Your timeliness and type of payment directly affect the time allowed for a refund transaction (if the payment method is uncertified check, we may hold items for up to 10 business days from date of deposit before we ship or release for pick up).
Absolutely no refunds will be made after 25 days from the date of the auction.
Do NOT return any item until a refund authorization has been obtained from JSE&A.
Once a refund is approved and the complete lot is returned to the satisfaction of the auctioneer, a full refund of the hammer price and buyer’s premium will be issued (we do not refund pack and ship cost). We do not offer partial refunds.