Buying

After The Auction

• Payment
  • Invoices / Payment Due
  • Methods of Payment
    • ONLINE CREDIT CARD PAYMENT FORM
• Pick up / Shipping
  • What we don't ship
  • Combining Orders
  • Pick up Deadline
  • Shipping Estimates
  • Preferred Carriers
  • Insurance
  • Order of Shipping
  • Sales Tax
• Refund Policy

PAYMENT

Invoices / Payment Due

• We will invoice all successful bidders within 2 business days of the end of the auction (e.g. by 5:00 pm Eastern on the Tuesday following a Saturday sale).  Please wait until you receive your invoice before contacting us concerning payment.
• Successful bidders should contact us within 6 days of the close of the auction (e.g. by 5:00 pm Eastern on the Friday following a Saturday auction) to make payment and shipping or pick up arrangements.  Our office hours 
• Payment in full is due within 5 days of the date of your invoice. If your request for our packing/shipping service is made within our required time frame (within 6 days of the auction), payment is due within 5 days of the date of your final invoice, which will include the cost of packing, shipping and insurance.  If you are late with your request for our packing/shipping service, payment for your items is due immediately; you may pay shipping charges separately after packing has been completed.
• While we are in the process of invoicing all successful Internet, Absentee and Phone bidders, the administrative office staff will not be available by telephone.  You may email and/or leave a voicemail message and we will return calls and emails at our earliest convenience.  We usually have 100 to 150 winning bidders, many of whom win multiple lots, so we are extremely busy for the first two business days following an auction.  We will accept calls once all invoices have been generated.  We appreciate your patience.  
• Most invoicing is accomplished via email.  As emailed invoices are occasionally rejected as SPAM, please check your junk email folder.
• Initial invoices may not include shipping charges.  We pack for shipping upon request only.  We will not assume that items are to be shipped.   
• Items are sent for packing in order of receipt of request and/or payment.  
• To expedite shipping, we recommend payment by VISA® or MasterCard®, money order, or cashier's/certified check.  If payment is made by uncertified check, we hold items for 10 business days before shipping or releasing for pick up. 
• Please inform us if you are tax exempt for your auction purchases (even if you are a past customer). 
• Any special payment arrangements must be pre-approved by an authorized representative of Jeffrey S. Evans & Associates.  Such arrangements must be requested in writing, and authorization must be obtained prior to bidding. 
• Items won through Live Auctioneers will be invoiced separately, but we can combine all lots for shipping.     
• Accounts that are not paid in full within 30 days of the sale date are subject to a 2% monthly finance charge.
• Each returned check is subject to a $50 service charge.
• The buyer is liable for all costs associated with the collection of balances due, including attorney's fees.

(back to top) 

Methods of Payment

• WE DO NOT ACCEPT PAYPAL. 
• Funds are accepted in United States Dollars (USD) only.
• We can accept payment by cash, credit card, personal, business, or certified/cashier's check, money order, and bank wire transfer.
• CREDIT CARD PAYMENTS
  • We currently accept VISA® and MasterCard® only.  
  • ONLINE CREDIT CARD PAYMENT FORM  You may supply your credit card information securely through our website by using this form.  This is not an automatic payment.  By using this form, you are providing the information necessary for us to process your credit card.  If you are paying for your item(s) and the shipping charges on the same credit card, we will not process your card until your items are ready to ship.
• CHECK & MONEY ORDER PAYMENTS
  • Make payable to Jeffrey S. Evans & Associates and mail to Post Office Box 2638, Harrisonburg, VA 22801 
  • To expedite shipping, we recommend payment by VISA® or MasterCard®, money order, or cashier's/certified check.  Uncertified checks are held until we are notified by our bank that the funds have cleared (10 business days).
• BANK WIRE TRANSFERS 
  • This method takes several business days before funds are credited. We will not ship until the funds have cleared our bank.
  • An additional service fee per transaction applies ($10 for United Bank customers, $25 for non-United Bank customers).  Your total payment must include this service fee.
  • Please note that your financial institution may also charge a fee for this transaction.
  • Contact us by phone (540.434.3939, ext. 140 or 141) or email for wiring instructions.

(back to top)

PICK UP / SHIPPING  

• The buyer is responsible for all associated shipping costs.
• We offer professional packing and shipping services.  Our packing services are billed at $15/hour.  It is our policy to double-box all glass, ceramics and fragile items with two to three inches of padding/cushioning between the inner and outer boxes.  We will not compromise on this packing method.  You are welcome to make other shipping arrangements if desired. 
• We DO NOT crate and/or ship furniture, other oversized items, or items of an unusually fragile nature (i.e. items that are already structurally compromised).
• The buyer is responsible for coordinating pick up or shipment of any merchandise that we do not ship.  Such items must be paid in full before leaving our gallery.  (back to top) 
• We will combine multiple lots for shipping whenever possible.  
• Merchandise that we do not ship must be picked up within 2 weeks of the sale date.  Items not picked up after 2 weeks will be subject to a monthly storage fee.  Any merchandise not removed within 60 days of the sale date will be considered abandoned. (back to top) 
• Shipping costs are based on the final auction price, delivery zip/postal code, number, size and weight of packages, and packing time.    
• We will gladly provide estimated shipping costs up to one hour prior to the start of the auction. Please contact us by phone or email us with the lot number(s) in which you are interested as well as the delivery zip/postal code and country. It is our sincere intent to provide an accurate shipping estimate (+/- 20% of actual cost), but we are under no obligation to honor the estimated shipping cost quoted prior to the auction. (back to top) 
• Our preferred carriers are as follows:
  • UPS: (United Parcel Service of America): Domestic
  • USPS (U. S. Postal Service): Canadian & International 

• UPS packages with a value of $1,000 or more will require an adult signature for delivery.
• Special requests for alternate shipping methods may result in an additional cost to you.  Our UPS account provides for a daily pick up at our facility; therefore, with the exception of Canadian and International shipments, UPS is generally less expensive than USPS.  A handling fee is charged for packages that must be taken to the Post Office.  (back to top) 
• Insurance is mandatory unless the buyer provides a "waiver of insurance" in writing. Unless the buyer has his or her own insurance, shipping without insurance is not recommended and is at the buyer's risk.  (back to top)
• Items are packed and shipped in the order in which payment is received.  We handle a large volume of shipping after an auction and many buyers win multiple lots, which requires additional packing time. Your patience is appreciated.
• Since items must be packed in order to determine shipping charges, you may elect to send payment by check and provide a credit card for the shipping charges.  Shipping charges paid by credit card are not subject to an additional fee. (back to top) 
• To expedite shipping, we recommend payment by VISA® or MasterCard®, money order, or cashier's/certified check.  Uncertified checks are held until we are notified by our bank that the funds have cleared (10 business days).
• Any item purchased by an off-site bidder that is shipped out of the state of Virginia IS NOT subject to VA sales tax. 
  • Exception: The buyer is a VA resident.  In this case the purchase IS taxable, unless we have a valid Sales & Use Tax Exemption form on file for the buyer.  
• Any item purchased in person at our gallery and then shipped, either in-state or out-of-state, IS subject to VA sales tax (because the item was purchased in the state of Virginia). 
  • Exception: We have a valid Sales & Use Tax Exemption form on file for the buyer.

 (back to top)

REFUND POLICY 

• Refunds will be given at the sole discretion of the auctioneer and will only be considered on lots that are determined not to be authentic, or lots that have major damage or significant restorations/repairs that were not outlined in the condition report. 
• All rugs are sold strictly "as is" with no guarantees as to age or condition.  Absolutely no refunds will be considered on rugs.
• Lots that are catalogued without circa dates are not guaranteed as to age. 
• Refunds in regard to condition for items purchased in person at the gallery must be requested before those items are removed from the gallery.
• All refund requests must be received by Jeffrey S. Evans & Associates within 25 days of the sale date. 
• Requests for refunds in regard to authenticity must also include at least one supporting written and signed statement from an authority recognized by the auctioneer.  
• NOTE: Your timeliness and type of payment (uncertified checks are held for 10 business days before we ship) directly affect the time allowed for a refund transaction.
• Absolutely no refunds will be made after 25 days from the date of sale.
• We do not refund return shipping costs.
• Returned items must be fully insured and must be received in the same condition in which they were described in the catalogue. 
• Do not return any item until a refund authorization has been obtained from Jeffrey S. Evans & Associates.   

See Auction Terms & Conditions and Catalog Guarantee for additional details concerning refunds.

(back to top)

BUYING: 

AUCTION TERMS & CONDITIONS

VIRGINIA SALES TAX / TAX EXEMPTIONS

TYPES OF BIDDING

AFTER THE AUCTION