After The Auction
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IF: You are a successful "in-house" bidder (i.e. present at the auction)...
THEN: Payment is due on the day of the sale, before you remove the item(s) from our gallery.
IF: You were not physically present at the auction, but we are NOT shipping (i.e. you or an authorized representative will pick up)...
THEN: Payment is due within 5 days of your initial invoice and your items should be picked up within two (2) weeks of the auction date unless we have authorized other arrangements.
IF: You were not physically present at the auction, we ARE shipping AND your request was received within our deadline...
THEN: Payment is due within 5 days of the date of your final invoice, which will include shipping charges.
IF: You were not physically present at the auction, we ARE shipping, BUT your request was NOT received within our deadline...
THEN: Payment is due immediately for your item total. We will pack only after payment is resolved. Payment of shipping charges will be due upon receipt of final invoice.
Any special payment arrangements must be pre-approved by an authorized representative of Jeffrey S. Evans & Assoc. Such arrangements must be requested in writing and authorization must be obtained before you place your bid(s).
Your timeliness and type of payment directly affect the time allowed for a refund transaction. Refund policy
Initial invoices may not include shipping charges. We pack for shipping upon request only. Go to Shipping Information.
Additional Payment Information:
Accounts that are not paid in full within 30 days of the sale date are subject to a 2% monthly finance charge.
Each returned check is subject to a $50 service charge.
The buyer is liable for all costs associated with the collection of balances due, including attorney's fees.
Deadline to confirm receipt of your initial invoice and arrange for shipping or pick up is:
5:00 PM ET on the Friday following the auction (if the sale was held on a weekend)
5:00 PM ET on the Monday following the auction (if the sale was held on a weekday)
We DO NOT accept PayPal.
Funds are accepted in United States Dollars (USD) only.
Payment Due Date
METHODS OF PAYMENT
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We currently accept VISA® and MasterCard® only. Cards are processed as credit transactions only.
You may supply your credit card information securely through our website by using this form. This is not an automatic payment.
By using this form, you are providing the information necessary for us to process your credit card.
Our online form uses SSL (Secure Sockets Layer) encryption technology to protect your information (the "s" after http in the online form's URL indicates that the form is "secure").
Cash, Check or Money Order
Check or Money Order should be made payable to:
Jeffrey S. Evans & Assoc.
If mailing, please send to:
Jeffrey S. Evans & Associates, Inc.
P. O. Box 2638
Harrisonburg, VA 22801
Please DO NOT mail payment to our gallery address.
Items paid with uncertified checks are held until funds clear our bank.
This may take up to 10 business days for checks drawn on U.S. banks and from 4-6 weeks for international checks.
Note: Although you may be aware that your check has already cleared, we do not have access to your account information. We have been notified of a problem check as late as 10 business days from the date of the deposit.
To expedite shipping, we recommend payment by VISA® or MasterCard®, cashier's/certified check or money order.
To avoid repeat invoices and/or follow-up calls/emails, please let us know that you are mailing your payment.
A bank service fee (currently $14.00 USD) applies per transaction.
The total amount wired must include the $14.00 bank fee as well as any fees charged by YOUR financial institution.
If you must wire funds again to pay a balance due amount, an additional $14.00 bank fee will apply (fee is charged per transaction).
If you wish to pay by bank wire transfer, you must first contact us to obtain our bank details.
This method of payment may still take several business days before funds are credited to our bank. We will not ship or release items for pick up until funds have been credited in the full amount due.
Please let us know payment has been sent so that we may follow-up with our bank to confirm receipt.
You may contact us by phone (540.434.3939, ext. 0) or email for wiring instructions.
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SHIPPING / PICK UP
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The buyer is responsible for all associated shipping costs.
To expedite shipping, we recommend payment by Visa® or MasterCard®, cashier's/certified check or money order.
Standard shipping charges include our packing fee and the cost of shipping with insurance (based on current UPS or USPS fees). A handling fee may be charged for packages that must be taken to the Post Office.
Our account with UPS provides for a daily pick up, therefore no handling fee applies to packages shipped via UPS.
Special requests for alternate methods of shipping may result in an additional cost to you.
We offer professional packing and shipping services. All packing is done in-house. What we do NOT ship
DEADLINE TO REQUEST PACKING:
Requests for packing should be received in our office by 5:00 PM ET on the Friday following the auction (if the auction was held on a weekend) or by 5:00 PM ET on the Monday following the auction (if the auction was held on a weekday).
If your request is within this deadline, full payment is due within 5 days of date of final invoice which will include shipping cost.
If you request packing after our deadline, your item total is payable immediately and you may pay shipping cost later, after packing is completed.
Our packing service is billed at $15.00 per hour. This fee is prorated; therefore if it takes 30 minutes to prepare your package for shipping, the packing fee is $7.50. Buyer pays cost of packing materials when applicable. We use recycled materials whenever possible, at no charge.
If we have packed for shipping per your request, but the item is picked up at our gallery instead, the packing fee will still apply.
It is our policy to double-box all glass, ceramics and fragile items with two to three inches of padding/cushioning between the inner and outer boxes. We ship for 100-150 customers each month with great success, including international shipments, and we will not compromise on our packing method. You are welcome to make other shipping arrangements if desired.
We will combine multiple items/lots for shipping whenever possible. If you won by bidding with us directly AND by bidding through Live Auctioneers, although we cannot combine your invoices, we can combine lots for shipping.
We do not assume that items are to be packed for shipping. We pack only upon request.
We pack and ship in order of receipt of request and/or payment. We ship for 100-150 customers after each auction; often receiving 30 to 50 requests per day in the first week following the sale. Your patience is appreciated.
Since items must be packed in order to determine shipping charges, you may elect to send payment by check and provide a credit card for the shipping charges. Shipping charges paid by credit card are not subject to an additional fee.
We do not crate and/or ship furniture, other oversized items, or items of an unusually fragile nature (i.e. items that are already structurally compromised). If you are unsure whether or not we can ship a lot for you, please ask before you place your bid.
The buyer is responsible for coordinating pick up or shipment of any merchandise that we do not ship. Such items must be paid in full before leaving our gallery. If payment is made with uncertified check, we may hold merchandise for up to 10 days before we release for pick up.
You may use the shipper of your choice. We recommend:
Merchandise that we do NOT ship must be picked up within 2 weeks of the sale date unless other arrangements have been authorized by JSE & Assoc.
Pick Up TImes:
Our standard hours are Mondays through Fridays from 9:00 AM and 5:00 PM ET.
If you cannot pick up during the week, you may come during one of our Saturday auctions to pick up. (Auction day is extremely busy for our staff; therefore, if you plan to pick up during an auction, please make arrangements with us in advance so that we can be prepared for you.)
On auction days, we open at 8:00 AM ET and are here until the end of the auction, which is usually around 4:00 PM ET (length of sale depends on number of lots sold).
Items not picked up after 2 weeks will be subject to a monthly storage fee.
Any merchandise not removed within 60 days of the sale date will be considered abandoned.
Shipping cost is based on the final auction price, packing time, delivery zip/postal code, and number, size and weight of packages; therefore actual shipping charges cannot be determined until the packing process is completed.
We will gladly provide estimated shipping costs up until one hour prior to closing time the day before the auction.
Please contact us by phone or email us with the lot number(s) in which you are interested as well as the delivery zip/postal code and country.
It is our sincere intent to provide an accurate shipping estimate (within 20% of actual cost), but we are under no obligation to honor an estimated shipping cost.
Post-auction requests for shipping estimates/quotes may delay the actual packing of your items by 1-2 business days.
Our preferred carriers are:
A physical address is required for UPS delivery. We will also need a contact phone number for the recipient (in case the UPS driver has any problems with the delivery)
An adult signature will be required for delivery of any UPS package with a value of $1,000 or more and any packages that contain firearms.
Our UPS account provides for a daily pick up at our facility (Monday through Friday only); therefore, with the exception of Canadian and International shipments, UPS is generally less expensive than USPS.
If UPS determines that the delivery address is invalid and subsequently makes a correction in order to delivery your package, an address correction fee may apply (currently $11.00 per package).
Corrections may include the addition of an apartment or suite number, correction to street name, correction to zip code, etc.
If we are NOT shipping to the address on your invoice, we must have the alternate delivery address BEFORE packing is completed.
If we must make corrections to the delivery address AFTER packing is completed, a small service charge may apply.
A handling fee may be charged for packages that must be taken to the Post Office (USPS).
Insurance is mandatory unless the buyer provides a written waiver of insurance coverage. (email is acceptable.)
Unless the buyer has his or her own insurance, shipping without insurance coverage is not recommended and is at the buyer's risk.
Most International shipments are sent via USPS PMI (Priority Mail International); however restrictions/limitations on allowed package size and insurance coverage vary from country to country.
The USPS GXG (Global Express Guaranteed) shipping method may allow additional insurance coverage, but this shipping option is typically much more expensive.
If you have your own insurance, you may waive insurance on your package. All waivers of insurance must be provided in writing (email is acceptable).
We will NOT alter our invoices or customs forms to reflect a lesser item value.
Live Auctioneers Winners:
The address shown on your invoice is as entered in your LA account. If you want us to ship to a different address, please let us know when you confirm receipt of your invoice.
To update how your information displays on your invoice, login to your LA account, go to your Profile Page and then Edit Account.
Please inform us if you make updates to your LA account details before your transaction has been completed as it will affect the buyer details shown on your invoice..
Virginia State Sales Tax (5%):
If you are tax exempt for your purchases and sales tax is showing on your invoice, please let us know when you contact us concerning payment and shipping/pick up (even if you are a past customer).
Any item purchased by an off-site bidder that is shipped out of the state of Virginia is not subject to VA sales tax.
- Exception: Buyer is a VA resident who is not tax exempt for the purchase.
Any item purchased in person at our gallery and then shipped, either in-state or out-of-state, is subject to VA sales tax because the item was purchased in the state of Virginia.
- Exception: Dealer purchase with all required tax exemption documentation on file.
Any item purchased by an off-site bidder that is picked up at our gallery in Virginia is subject to VA sales tax.
- Exception: Dealer purchase with all required tax exemption documentation on file.
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Refunds will be given at the sole discretion of the auctioneer and will only be considered on lots that are determined not to be authentic or have major damage or significant restorations and/or repairs that were not outlined in the condition report.
Lots catalogued without circa dates are not guaranteed as to age.
All rugs are sold strictly "as is" with no guarantee as to age, origin or condition. No refunds will be accepted on rugs.
Refunds in regard to condition for items purchased in person at the gallery must be requested before those items are removed from the gallery.
All refund requests, including substantiating documentation and/or photographs, must be RECEIVED in our office within 25 days of the sale.
Refund requests in regard to authenticity must also include at least one supporting written and signed statement from an authority recognized by the auctioneer.
Your timeliness and type of payment directly affect the time allowed for a refund transaction (if payment method is uncertified check, we may hold items for up to 10 business days from date of deposit before we ship or release for pick up).
Absolutely no refunds will be made after 25 days from date of auction.
Do NOT return any item until a refund authorization has been obtained from JSE & Assoc.
Once a refund is approved and the complete lot is returned to the satisfaction of the auctioneer, a full refund of the hammer price and buyer's premium will be issued (we do not refund shipping cost). We do not offer partial refunds.
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Live Auctioneers Invoice Instructions
Your action is required. Once you receive your initial invoice, you must contact us to confirm receipt and to make arrangments for payment and shipping or pick up.
Contact should be made by 5:00 PM ET on the Friday following the auction (auction date is shown at the top of your invoice, below the invoice number and auction title).
Do NOT use the LA messaging system for communications concerning your invoice.
Simply reply to your emailed invoice
(540) 434-3939 (ext. 0)
Do NOT mail payment to the address on your invoice.
About Your Invoice:
Invoices are sent to the email address that is associated with your LA account within two business days of the sale date. Most invoices are sent on the Monday following the auction.
Invoices will come from email@example.com. Check your junk mail folder in case our invoice was inadvertently rejected as SPAM.
Initial invoices do not include shipping charges. We can pack and ship most items. See Shipping / Pick Up Information above.
Subsequent invoices often include important notes from us concerning your transaction (e.g. request for additional info, payment details, package shipment notification). Any such notes will be under the Message Details heading.
- The buyer details on your invoice (e.g. name, phone number, address) are pulled directly from your LA account. Although we cannot alter the data as it appears on your invoice, we can ship to an alternate person/address if desired. If we ship to an alternate address, we must have the complete address before packing is completed.
- If you make changes to your LA account details before your transaction is completed, PLEASE let us know so that we have your most current account information.
- Your LA invoice includes a 20% buyer's premium (bp). The 20% bp is not eligible for discount.
- If you also won by telephone bidding or non-Live Auctioneers absentee bidding, you will receive a separate invoice for those lots. We can combine lots from both invoices for shipping.
- Click the following links for additional details concerning:
- INVOICING PROCEDURES
- SALES TAX
- REFUND POLICY
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AFTER THE AUCTION